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QuickBooks Payroll Not Withholding Taxes – Causes and Solutions

  • Writer: Jhon Martin
    Jhon Martin
  • 3 days ago
  • 4 min read

If you're using QuickBooks Payroll and notice that it's not withholding taxes from your employees' paychecks, you're not alone. This is a common yet critical issue that can lead to compliance problems, unexpected tax bills, and employee dissatisfaction. Understanding why this happens and how to fix it is essential for keeping your business compliant with federal and state tax regulations.


"This guide will help you understand why QuickBooks Payroll is not withholding taxes, explore the most common causes behind this issue, walk you through troubleshooting steps, and share tips to ensure your payroll tax setup is accurate and compliant moving forward."


Common Causes of Tax Withholding Issues in QuickBooks Payroll

Several factors can cause QuickBooks Payroll to skip tax withholdings, including incorrect employee setup, outdated tax tables, or misconfigured payroll items. Below are the most common culprits:


1. Incorrect Employee Tax Setup

Each employee's tax settings determine how taxes are withheld. If an employee is marked as exempt or incorrectly set up with zero allowances, QuickBooks may not withhold any taxes.


Example: An employee mistakenly marked as "exempt" from federal income tax will have no FIT withheld, even though they should.


2. Outdated Payroll Tax Table

QuickBooks relies on the latest tax table updates to calculate payroll taxes. If your payroll subscription has expired or updates haven’t been installed, QuickBooks may be using incorrect or outdated tax rates.


3. Invalid Work or Residence Location

Payroll tax calculations are dependent on accurate work and residence locations. If either is missing or incorrect in the employee’s profile, QuickBooks may not apply state or local taxes properly.


4. Improper Company Payroll Setup

During the company setup process, if your tax obligations (federal, state, or local) were not correctly configured, taxes may not be withheld at all.


5. Zero Wages or Non-Taxable Items

If you’re paying employees with items that are set as “non-taxable” or if an employee’s taxable wages are zero due to pre-tax deductions, no tax may be withheld.


How to Fix QuickBooks Payroll Not Withholding Taxes


Fixing this issue involves a step-by-step review of employee records, payroll settings, and your software configuration.


Step 1: Review Employee Tax Setup

  1. Go to Employees > select an employee > click Payroll Info or Tax Info.

  2. Check if “Exempt” is checked for federal or state withholding.

  3. Verify that the number of allowances or dependents is appropriate (not 99 or left blank).

  4. Ensure the employee is not marked as an “Independent Contractor” if they are on payroll.


Step 2: Update Payroll Tax Table

  1. Go to Employees > Get Payroll Updates.

  2. Click Download Entire Update and install the latest tax tables.

  3. Restart QuickBooks to apply the changes.

    Read More:- QuickBooks Payroll Update Not Working

Tip: You must have an active QuickBooks Payroll subscription to access tax updates.

Step 3: Verify Work and Residence Locations

  1. Open the employee’s profile.

  2. Confirm that the correct state and local tax jurisdictions are assigned under their address.

  3. Double-check that their work location matches your company’s registered location for taxes.


Step 4: Check Company Payroll Settings

  1. Go to Company Settings > Payroll & Compensation Info.

  2. Review tax liability settings and confirm that your company is enrolled to pay federal and state taxes.

  3. Add any missing state tax agencies or unemployment accounts.


Step 5: Audit Payroll Items and Wage Types

  1. Go to Lists > Payroll Item List.

  2. Ensure that the payroll items used in paychecks are marked as taxable wages.

  3. Reclassify any incorrect or custom items that may be non-taxable.


Advanced Troubleshooting

If the basic checks don’t resolve the issue, try these additional methods:

  • Run a Payroll Summary Report to spot discrepancies in tax amounts.

  • Create a test paycheck to simulate tax calculations.

  • Contact QuickBooks Support if your tax settings appear correct but taxes are still not withheld.


Preventing Future Payroll Tax Issues

To avoid payroll issues down the line, consider the following best practices:

Keep QuickBooks and Tax Tables Updated

Always stay current with payroll software updates and subscribe to tax services for compliance.


Audit Employee Profiles Regularly

Review and update employee tax info when hiring or when employees submit new W-4 forms.


Consult a Payroll Professional

When in doubt, a certified accountant or QuickBooks ProAdvisor can help verify your settings and ensure you're meeting all obligations.


Use Payroll Check Previews

Always preview paychecks before finalizing payroll to catch missing taxes, incorrect amounts, or odd deductions.


Final Thoughts

QuickBooks Payroll not withholding taxes is more than a technical glitch—it’s a compliance red flag. Whether the issue is an exempt employee, outdated tax tables, or a misconfigured payroll item, it's vital to identify and fix it immediately. A properly configured payroll system ensures peace of mind, happier employees, and no surprises when tax season rolls around.

If you're still unsure about your setup, don't hesitate to reach out to QuickBooks support or a payroll expert. It’s far easier to fix problems now than deal with fines or audits later.

 
 
 

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